Assistant Service Manager
At Freeway Ford Truck Sales we strive to make every customer a customer for life.
Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated.
Every employee at Freeway Ford Truck Sales is absolutely critical to its success.
Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years. Benefits* Union benefits* Pension plans* 40 hours guaranteedResponsibilities:* Participates in training service staff through hands-on and digital training* Manage customer experience to exceed benchmarks* Schedule and assign jobs and work areas to employees in the service department according to their skills and knowledge* Audit repairs and processes to hold the service staff accountable* Review work order segments and ensure they include correct parts* Schedule pick-up and delivery * Fields internal and external customer inquiries to the Service Department* Monitor technician progress on jobs and engages other resources to improve job efficiency* Maintain a positive and professional working relationship with peers, management, and support personnel with a constant commitment to teamwork and exemplary customer service
* Ability to use Microsoft Office and internet functions* Experience in the automotive service environment* Acted as a work lead or supervisor previously* Knowledge of office procedures* General understanding of mechanical/technical terms is preferred* High School Diploma or equivalent experience* Physical requirements include lifting at least 10 lbs.We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.