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Business Operations Representative

companySecurian Financial Group
locationSt Paul, MN 55129, USA
PublishedPublished: 1/27/2023
Full Time

Securian is hiring a Business Operations Representative to be based out of our corporate headquarters in Saint Paul, MN.

The selected candidate will join our Operational Support Services Team, which serves as an internal support center for work processes involving Individual Life and Annuity products. Associates within this department balance independent work with a team environment in an area that experiences fluctuating volumes, daily time constraints and continual improvements in operational efficiency.

The Business Operations Representative is a technical, problem-solving resource and liaison with career advisors, office staff and business units throughout the company. 

This position will also serve as a training resource for the department and team associates for more complex daily tasks. This position will respond to complex service inquiries and resolves complex issues with the Senior Team Services Rep tasks.

Responsibilities of this role include:

  •   Provides support and technical expertise to workflow changes, system enhancements, and ILAD initiatives/projects.
  •   Facilitates initial and ongoing training and quality review for Senior Team Services Reps and Administrator to ensure associates receive complete and sufficient training.
  •   Personal processing responsibilities that include complex returned mail and address change processes.
  •   Audits of procedures (regulatory and non-regulatory), and certifications of tasks completed.
  •   Work direction to associates that supports meeting service standards, planning for Admin out of office and coordinating resources to meet volume needs.

    Qualifications

  •   Strong communication and service skills to professionally work with a variety of stakeholders within the department as well as other areas of the company
  •   Analytical and problem-solving skills to conduct research on issues with system functionality and to contribute to business requirements and testing
  •   Demonstrated time management skills
  •   Organizational skills and ability to multi-task to manage multiple issues simultaneously

    Preferred Qualifications

  •   Securian experience
  •   Experience with Individual Life and Annuity products
  •   Understanding of individual insurance products and work processes and procedures related to all areas within ILAD
  •   General knowledge of process workflows in Corporate Mail, Document Capture Management and Data Center Operations

    Physical job requirements:

  •   Ability to work at least 40 hours per week
  •   Ability to utilize keyboard, mouse and computer for up to 3-6 hours per day
  •   Ability to utilize phone for approximately 2-4 hours per day
  •   Ability to perform simple grasping including handwriting, paper manipulation, sorting, folding, etc. periodically throughout entire workday

    The physical job requirements described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Securian Financial has been around for 140 years. We’re committed to giving back to our community, donating 15,000 employee volunteer hours this past year. We also provide extensive resources to our employees for professional development and growth and a number of diverse professional and social opportunities throughout the company. There’s a reason our employees have voted us as a best place to work year after year! In addition:

  •   Generous paid time off. We want you to take time off for whatever matters most to you!
  •   Tuition reimbursement program. We value continuous learning at Securian!
  •   Company-funded pension plan as well as 401K retirement plan – great resources to secure your financial future.
  •   Continuous opportunities for new challenges.
  •   Variety of health plan options as well as dental and vision plans.
  •   Paid maternity/paternity leaves.

    Securian Financial Group, Inc. does not discriminate based on race, color, creed, religion, national origin, sex, gender identity, sexual orientation, age, marital or familial status, pregnancy, disability, genetic information, political affiliation, veteran status, status in regard to public assistance, status in a local human rights commission, or any other status or condition protected by local, state or federal law. If you are a job seeker with a disability and require an accommodation to apply for one of our jobs, please contact us by telephone 651-665-5522 (voice), 711 (telecommunications relay), or by email at EmployeeRelations@securian.com.

    To view our privacy statement click here

    To view our legal statement click here

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