The Job Network

This job ad is no longer active. Search for New jobs

Business Operations Specialist (Hybrid)

companySecurian Financial Group
locationSt Paul, MN 55129, USA
PublishedPublished: 1/27/2023
Full Time


Work closely with business system users to ensure day-to-day claims and underwriting operations run smoothly. Triage user issues to assess if they are workflow or system related, resolve issues, and escalate more complex problems to the appropriate team(s). Partner with a variety of other teams within the organization to complete requests and support initiatives. Make recommendations for process improvements.

Responsibilities include but not limited to:

  • Provide daily support to keep processes and systems operating smoothly and efficiently. This involves fielding a variety of questions from users of internal systems.
  • Assess problems quickly and provide accurate information regarding the workflow and functionality of each system.
  • Resolve daily error reports for Claims and Underwriting.
  • Perform daily reporting tasks for both the Claims and Underwriting.
  • Work as a close partner with the agile teams, often acting as a liaison between the agile teams and the system users.
  • Create and maintain a variety of system configurations to support claims and underwriting functions.
  • Provide security support for the Claims and Underwriting areas.


  • Analytical and problem-solving skills to conduct research on issues with system functionality and recommend suggestions for improvements.
  • Strong communication and service skills to professionally work with a variety of stakeholders within the company. 
  • Ability to learn the details of the user interfaces that support the Claims and Underwriting processes.
  • Technical aptitude to learn and optimize multiple systems.
  • Demonstrated time management skills.
  • Organizational skills and ability to multi-task to manage multiple issues simultaneously.

    Preferred Qualifications:

  • Working knowledge of either claims or underwriting.

    Physical Job Requirements:

  • Ability to utilize keyboard, mouse and computer for up to 8 hours per day.
  • Ability to work at least 40 hours per week.
  • Ability to utilize telephone for up to 1 hour per day.
  • Ability to perform grasping tasks for up to an hour per day (examples: handwriting, grasping of equipment/machines, paper manipulation, sorting, folding, handling stacks of paper).

    Securian Financial has been around for 140 years. We’re committed to giving back to our community, donating 15,000 employee volunteer hours this past year. We also provide extensive resources to our employees for professional development and growth and a number of diverse professional and social opportunities throughout the company. There’s a reason our employees have voted us as a best place to work year after year! In addition:

  •   Generous paid time off. We want you to take time off for whatever matters most to you!
  •   Tuition reimbursement program. We value continuous learning at Securian!
  •   Company-funded pension plan as well as 401K retirement plan – great resources to secure your financial future.
  •   Continuous opportunities for new challenges.
  •   Variety of health plan options as well as dental and vision plans.
  •   Paid maternity/paternity leaves.

    Securian Financial Group, Inc. does not discriminate based on race, color, creed, religion, national origin, sex, gender identity, sexual orientation, age, marital or familial status, pregnancy, disability, genetic information, political affiliation, veteran status, status in regard to public assistance, status in a local human rights commission, or any other status or condition protected by local, state or federal law. If you are a job seeker with a disability and require an accommodation to apply for one of our jobs, please contact us by telephone 651-665-5522 (voice), 711 (telecommunications relay), or by email at

    To view our privacy statement click here

    To view our legal statement click here

  • Loading interface...
    Loading interface...
    Loading interface...
    Loading interface...
    Loading interface...
    Loading interface...