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Chief Operations Officer (COO)

locationAlbuquerque, NM 87102, USA
PublishedPublished: 1/6/2023

HopeWorks is looking for a Chief Operations Officer (COO) tooversee the agency’s ongoing operations, procedures, andprogramming. As a key member of the Executive Team, the COO reportsdirectly to the Chief Executive Officer (CEO) and establishespolicies that promote agency culture and vision through itsoperations. This COO collaborates with other executive leadershipto develop, manage, and implement the operational aspects of HWprograms and services. The CEO is also responsible for maintaininginternal and external controls and implementing/establishing a setof policies and processes that promote exceptional client care andensure financial sustainability, credibility, and transparency withinternal and external stakeholders.

HopeWorks provides an excellent benefits package that includes21 PTO days per year, 11 Holidays, Birthday Holiday, Health andDental at 75% paid by HopeWorks, 50% for dependants, free LifeInsurance, and Health Reimbursement Account which provides up to$3,000 per year to offset inpatient hospital stays, outpatientsurgeries, and labs/x-rays, Parental Leave, Trauma leave,Retirement plan, and more. When applying for this position feelfree to request our Benefits Summary.

Essential Duties and Responsibilities:

1. Provides day-to-day leadership and management.

2. Work collaboratively in overseeing all of the agency’sprograms, which include, but are not limited to Behavioral Health,Housing, and Hope Village. Provide direct supervision to keyreports in these areas.

3. Alongside the Quality Assurance and Compliance Officer,ensure that all programs are meeting goals, outcomes, and revenueexpectations. Ensure compliance with all of our funding streams andreporting requirements, as well as federal, state, county, and cityregulations.

4. Ensure service sustainability through strong internalsystems.

5. Identify opportunities for HW to leverage cross-programstrengths to seize new opportunities and/or address organizationalchallenges.

6. Serve with the executive leadership team to participate inorganization-wide strategy development, advancement,problem-solving, decision-making, and DEI objectives.

7. Maintain Hope Village compliance documents.

8. Brainstorm and implement ways to improve systems, processes,controls, and procedures to ensure the overall efficiency of theorganization (both internally and externally), as well as itscommitment to client-centered care. Oversee daily business andadministrative operations.

9. Collaborate with the CEO in setting and drivingorganizational vision, operations strategy, and hiring, whichincludes a commitment to DEI and social justice.

10. Translate strategy into actionable steps for growth andprofitability, as well as long-term goals for building reserve,cash flow, and sustainability.

11. Mentor and inspire key members of the management team, aswell as cultivate rising talent.

12. With the CEO, oversee company operations and employeeproductivity, building a highly inclusive culture that ensures teammembers can thrive and that organizational goals are met.

13. High level of understanding of IT, HR, Finance, Marketing,Development, etc.


1. Five or more years of experience in senior executiveleadership roles.

2. Experience working in the building and maintaining culture,especially as it relates to DEI and social justice. Familiaritywith white supremacist culture characteristics and itsantidotes.

3. Bachelor’s Degree in Business Administration orindustry-relevant equivalent; Master’s Degree a plus.

4. Excellent leadership skills, with steadfast resolve andpersonal integrity.

5. Outstanding organizational and leadership abilities.

6. Aptitude in sound decision-making and problem-solving inpressure situations.

7. Ability to thrive in a complex non-profit and mental healthcompliance setting.

8. Experience with Community Mental Health Centers and/ornon-profit organizations.

9. Ability to represent the agency as needed; strong publicspeaking and writing skills.

10. Understanding of advanced business planning and regulatoryissues.

11. Solid grasp of data analysis and performance metrics.

12. Knowledge of accounting, financial analysis, andbudgeting.

13. Ability to diagnose problems quickly and foresee potentialissues.

14. Trustworthy, dependable, creative, visionary.

Preferred Qualifications:

· Previous experience as a Chief Operations Officer.

· Master’s degree in Health Management, Public Health, Business,or Public Administration.

· 8-10 years of management experience with complex non-profitorganizations.

· Experience with Community Mental Health Centers (CMHC)Medicaid billing, and electronic health records.

· Familiarity with DEI and social justice core values and how tooperationalize white supremacist culture antidotes.

Job Type: Full-time

Salary: From $90,000.00 per year


  •  Dental Insurance
  • Employee assistance program
  • Health insurance
  • Life insurance
  • Paid time off
  • Parental leave
  • Professional development assistance
  • Retirement plan
  • Vision insurance

 Schedule: Monday to Friday

 COVID-19 considerations:

Masks are required in clinicalsettings. New hires must be vaccinated or be able to establish anexemption.

Ability to commute/relocate:

 Albuquerque, NM 87102:Reliably commute or plan to relocate before starting work(Required)


  • Bachelor's (Required)


  • Operations management: 8 years (Required)
  • Non-Profit: 3 years (Required)
  • COO: 3 years (Preferred)
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