The Job Network

Guest Relations Agent

companyWestgate Resorts
locationGatlinburg, TN 37738, USA
PublishedPublished: 1/30/2023
Full Time

Job Description

As the Guest Relations Agent you will: 

Acts as ambassador for Guest Services and the Resort Property, also controls the overall work product of the Guest Services Department.

  • Carry baggage to and from guest rooms.
  • Maintain and forward Logbook to the next shift
  • Fill in for Ski Services as needed
  • Van inspection before each shift
  • Drive the Resort Van as needed
  • Takes complete and accurate phone messages.
  • Keeps a shift logbook of all daily check-ins
  • Responsible for assuring a smooth check-in and check-out
  • Interact between departments to insure accurate resort information is communicated between departments
  • Handle situations in the department and assist in solving situations for other Guest Services departments.
  • Other duties may be assigned.


To perform this job successfully, you must have excellent communication skills and be able to read, write and speak English conversationally.  Additionally, the person must possess and adhere to the following core values

  • Integrity 
  • Passion 
  • Work Ethic 


  • Must be to lift up to 15lbs
  • Must be able to stand for long periods of time
  • High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
  • Excellent customer service skills
  • Westgate Resorts is a Smoke and Tobacco-Free workplace. Except where prohibited by law, applicants who smoke or use tobacco products will not be considered for positions at Westgate
  • Required to pass a background check, drug test, and prove eligibility to work in the United States

Additional Information

Why Westgate?

  • Comprehensive health benefits – medical, dental and vision
  • Paid Time Off (PTO) – vacation, sick, and personal
  • Paid Holidays
  • 401K with generous company match
  • Get access to your pay as you need it with our Daily Pay benefit
  • Family benefits including pregnancy, and parental leave and adoption assistance
  • Wellness Programs
  • Flexible Spending Accounts
  • Tuition Assistance
  • Military Leave
  • Employee Assistance Program (EAP)
  • Life, Disability, Accident, Critical Illness & Hospital Insurance
  • Pet Insurance
  • Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.) 
  • Advancement & development opportunities
  • Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email with the job title and the location of the position for which you are applying.

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