LPN/LVN Intake Coordinator

Interim HealthCare and Hospice in looking for an LVN to full fill the role of Intake Coordinator and QA. This is a Monday thru Friday 8-5 office position.

General Purpose:

Provides a centralized intake and client service function in order to gather pertinent patient/client, clinical and financial information to optimize sales, customer responsiveness and satisfaction, as well as quality care.  They will also be part of Quality Assurance.

Essential Functions:

• Acts as a contact telephone liaison person interfacing with referral sources, outside agencies, health professionals and field staff. 
• Receives and coordinates all incoming calls, providing patients/clients and referral sources with basic information to assist in accessing appropriate services.
• Communicates with patient/client and family regarding arrangements for the initiation of care/services.
• Completes intake screening including obtaining, documenting and analyzing all required information to make a preliminary admission decision.
• Receives and logs referrals.  Prepares reports and responses to inquiries.  Provides telephonic contact and system data entry for customers seeking care/services.
• Actively promotes care/services to prospective patients/clients.
• Where permitted by law, receives verbal orders from physicians to initiate care/services.
• Collects and enters customer information into the management information system.
• Works in conjunction with clinical staff to adhere to standards of practice for nursing and applicable law and regulations.
• QA's clinical documentation to assure regulations, and policy and procedures are followed.
• Actively participates as part of a high performance work team to drive and manage change to deliver exceptional patient/client service.
• Completes other assignments as requested and assigned.
• May have access to personal health information (“PHI”) necessary to fulfill the above duties and responsibilities.  Access to use and ability to disclose PHI is further defined by each organization/department.

Minimum Education & Experience Requirements:

• Current Vocational Nurse (LVN) Program license active in California.
• Prior home healthcare and or hospice experience a plus.
• Prior office experience in a similar position is a plus.

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