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Patient Access Representative- Main Clinic

companyLC Staffing
locationKalispell, MT 59901, USA
PublishedPublished: 11/29/2022
Full Time

Patient Access Representative

Does your name appear in the dictionary under "customer service?" Are you skilled with people and systems? LC Staffing is hiring a Patient Access Representative for a Flathead medical clinic. 

The day to day:

  • Provides outstanding professional phone management skills; manages a multiline telephone system efficiently and politely, minimizing hold time.
  • Answers inquiries in a calm and consistent manner; connects patients to staff appropriately with items outside the scope of the reception staff.
  • Creates a welcoming atmosphere by greeting patients and visitors to the clinic.
  • Checks patients in for appointments while verifying demographic, financial, and insurance information accuracy and meeting HRSA requirements.
  • Assists patients in determining eligibility for sliding fee schedule discounts and links patients to insurance enrollment assistance when appropriate.
  • Informs patients of clinic procedures and policy.
  • Checks patients out from appointments and assesses fees for the services rendered, calculates sliding fee scale reductions, and collects payments in the form of cash, check, or credit.
  • Assists patients with payment plans.
  • Maintains records of monies received and balances payments with receipts.
  • Scans pertinent patient information into the electronic health record.
  • Obtains patient authorization for release of medical records and complies with all HIPAA and other federal, state, and local laws and regulations related to patient privacy.
  • Schedules appointments with the appropriate program, provider, and time slot to meet the needs of the patient while complying with licensing restrictions and requirements of the providers. Maximizes utilization of the schedule by appropriately scheduling walk-ins and those who may be on a waiting list.
  • Informs clinical, leadership, and any other related staff of scheduling, patient details, and potential service delays.
  • Compiles information from files, makes copies of documents, maintains medical files, and completes daily logs and monthly activity reports.
  • Maintains cleanliness of the waiting room and reception areas.
  • Performs related work as assigned.


  • Minimum of a high school diploma; Associates Degree preferred.
  • One (1) year relevant experience or training preferred. Experience with electronic health records preferred.
  • Knowledge of general office practices and procedures
  • Knowledge of the operation of personal computers
  • Excellent customer service skills
  • Strong organizational skills
  • Strong multitasking skills,
  • Ability to use discretion while working with sensitive information
  • Ability to listen effectively and express oneself in a clear and articulate manner
  • Ability to work under pressure and react effectively to emergency situations
  • Ability to communicate effectively to patients experiencing discomfort and stress
  • Able to adjust approach to meet a diverse set of patients’ needs
  • Able to develop appropriate patient relationships with a focus on achieving patient satisfaction. Strong work ethic, positive, caring, knowledge of cultural diversity and social determinants of health, team oriented.


  • Monday-Friday, varied between 7:00am-6:30pm


  • $17-$18/hour
  • Benefits:
    • Medical, Dental, Vision, Life, and Disability insurance.
    • Health Savings Account
    • PTO
    • Holiday pay.

Get in touch! Call or text 406-752-0191 to reach Denille in our Kalispell LC Staffing Office.

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