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ServiceNow Solution Architect (Hybrid)

companySecurian Financial Group
locationLakeville, MN 55044, USA
PublishedPublished: 1/31/2023
Full Time

*Securian Financial Groups internal position title is Infrastructure Sr. Consultant

Position Summary:

As the ServiceNow Solution Architect you will be the trusted technical advisor providing leadership in setting the strategic direction for the ServiceNow enterprise technology platform. You will build reliable, efficient, scalable, and business-focused solutions based on the ServiceNow platform. You will be involved in the design, architecture, and implementation of new applications/modules, through core platform setup (ITOM, ITSM, ITAM), to integrations, automations, and orchestrations. This role will also be responsible for setting the direction, mentoring, and enabling the team and application/module owners to deliver solutions efficient and reliable solution on the ServiceNow platform.

Responsibilities include but not limited to:

  •   Advise ServiceNow application/module owners on the strategic direction of the ServiceNow platform.
  •   Establish design and capability guidelines with new and existing ServiceNow module owners to ensure the overall integrity of the ServiceNow platform is maintained. 
  •   Architect ServiceNow solutions to ensure the enterprise is optimally utilizing the base system capabilities of the ServiceNow platform
  •   Design, architect, configure, and implement ServiceNow platform capabilities (ITOM, ITSM, and ITAM) along with multiple applications/module in the ServiceNow platform (ITBM, APM, GRC, etc.)
  •   Develop and maintain standards and best practices for the enterprise’s usage of the ServiceNow platform by community developers.
  •   Research and recommend new ServiceNow platform functionality and capabilities that will bring value to the enterprise.
  •   Provide consulting services as the ServiceNow Solution Architect to business area related projects.
  •   Provide project leadership and project coordination.
  •   Train internal associates and administrators in the use and configuration of ServiceNow ITSM applications.
  •   Produce and assemble business requirements documents, functional requirements documents, and solution design documents.
  •   Conduct post-execution review to ensure effectiveness.


  •   3-5 years of Solution Architect skills with the ServiceNow technology platform or comparable Service Management technology platform. 
  •   In-depth experience with ServiceNow, for analysis, design, development, and integration with other applications.
  •   ServiceNow Certified System Administrator and/or ServiceNow Certified Application Developer or obtain within 90 days if hired
  •   Strong ITIL knowledge and certifications
  •   Project management and leadership skills (agile preferred) with proven ability to deliver outcomes on complex service management initiatives and transformations.
  •   Excellent presentation skills and experience
  •   Strong verbal and written communication skills to convey technical information and ideas at all business levels.
  •   Proven ability to effectively prioritize and execute tasks in a fast-paced environment.
  •   Demonstrated ability to assess customer needs, creatively approach solutions, decide, and influence appropriate courses of action.
  •   Bachelor’s Degree or equivalent experience, education, and certification. 

    **This position will be in a hybrid working arrangement.**

    Physical job requirements:

  •   Ability to utilize keyboard, mouse and computer for up to 8 hours per day
  •   Ability to work at least 40 hours per week
  •   Ability to utilize telephone for up to 8 hours per day
  •   Ability to perform grasping tasks throughout the entire work day (examples: handwriting, grasping of equipment/machines, paper manipulation, sorting, folding, handling stacks of paper)

    The physical job requirements described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of jobs.

    Securian Financial has been around for 140 years. We’re committed to giving back to our community, donating 15,000 employee volunteer hours this past year. We also provide extensive resources to our employees for professional development and growth and a number of diverse professional and social opportunities throughout the company. There’s a reason our employees have voted us as a best place to work year after year! In addition:

  •   Generous paid time off. We want you to take time off for whatever matters most to you!
  •   Tuition reimbursement program. We value continuous learning at Securian!
  •   Company-funded pension plan as well as 401K retirement plan – great resources to secure your financial future.
  •   Continuous opportunities for new challenges.
  •   Variety of health plan options as well as dental and vision plans.
  •   Paid maternity/paternity leaves.

    Securian Financial Group, Inc. does not discriminate based on race, color, creed, religion, national origin, sex, gender identity, sexual orientation, age, marital or familial status, pregnancy, disability, genetic information, political affiliation, veteran status, status in regard to public assistance, status in a local human rights commission, or any other status or condition protected by local, state or federal law. If you are a job seeker with a disability and require an accommodation to apply for one of our jobs, please contact us by telephone 651-665-5522 (voice), 711 (telecommunications relay), or by email at

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    To view our legal statement click here

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