The Data Center Operations (DCO) Services team is looking for Overnight Technology Services Specialist to join the team. This area focuses on monitoring the production batch environment and operation of production computer equipment. This area operates and monitors peripheral equipment such as Xerox Printers in accordance with established quality standards and prints production batch reports while adhering to strict schedule requirements. This area also provides first level Service Desk support to Securian Financial's Home Office and remote associates; after regular hours and during weekends. The person that will thrive in this position is a night owl with above average computer/technical skills.
Hours: A work week consists of 37.5 overnight hours, Monday - Thursday 10 hour shifts, On-site.
Ability to occasionally work flexible hours as needed on other shifts.
Responsibilities include but not limited to:
Monitor the production batch environment and operation of production computer equipment for assigned shift to accomplish unit and corporate goals of maximizing on-line system availability and completing scheduled batch jobs.
Operate Xerox production printers and MICR printers, meeting all print job SLAs.
Provide first level Service Desk support to Securian home office and remote associates; after hours and during weekends.
Complete all required reports, logs and records to fully and accurately document equipment, system and job failures.
Load test and production forms, fonts and signatures for mainframe and distributed printing systems.
Ability to log and resolve level one Service Desk support calls or properly escalate complex issues.
Strong attention to detail to ensure technical procedures are correctly followed and to closely monitor the Data Center operations.
Analytical ability to identifying problems and choosing among alternate actions with an understanding of the consequences of each to the overall process.
Decision making ability to quickly choose and implement a course of action to resolve problems while minimizing adverse impact.
Communication skills to ensure problems are properly documented for subsequent assignment, follow-up and shift turnover.
Four-year degree with emphasis in MIS, Computer Science or Math
1 – 2 years IT Data Center experience
Technical help desk experience
Mainframe/distributed batch jobs and familiarity with data center operations.
Proficient printing production batch jobs; monitoring output for print quality.
Experience with the following technologies: Windows desktop and server operating systems, Microsoft Office products, Service Desk ticketing software - Service Now, IBM z/OS mainframe, Xerox production laser printing system, MICR check printing system, Control M scheduling system, Xerox FDL/PDL languages and print software systems
Physical job requirements:
Ability to work at least 37.5 hours per week
Ability to utilize keyboard, mouse and computer periodically throughout entire workday
Ability to be mobile periodically throughout entire workday
Ability to utilize telephone 1-4 hours per day
Ability to lift, carry, push, and/or pull approximately 50 pounds periodically throughout entire workday
Ability to perform simple and firm grasping (e.g. paper manipulation, sorting, grasping of equipment/machines, handling stacks of paper) periodically throughout entire workday
Ability to work overtime or alternative shift coverage on occasion.
The physical job requirements described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Securian Financial has been around for 140 years. We’re committed to giving back to our community, donating 15,000 employee volunteer hours this past year. We also provide extensive resources to our employees for professional development and growth and a number of diverse professional and social opportunities throughout the company. There’s a reason our employees have voted us as a best place to work year after year! In addition:
Generous paid time off. We want you to take time off for whatever matters most to you!
Tuition reimbursement program. We value continuous learning at Securian!
Company-funded pension plan as well as 401K retirement plan – great resources to secure your financial future.
Continuous opportunities for new challenges.
Variety of health plan options as well as dental and vision plans.
Paid maternity/paternity leaves.
Securian Financial Group, Inc. does not discriminate based on race, color, creed, religion, national origin, sex, gender identity, sexual orientation, age, marital or familial status, pregnancy, disability, genetic information, political affiliation, veteran status, status in regard to public assistance, status in a local human rights commission, or any other status or condition protected by local, state or federal law. If you are a job seeker with a disability and require an accommodation to apply for one of our jobs, please contact us by telephone 651-665-5522 (voice), 711 (telecommunications relay), or by email at EmployeeRelations@securian.com.
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