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We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
<h3>Requirements:</h3>
<ul><li>High school diploma, general education degree, or equivalent.</li>
<li>Ability to stay calm when customers are stressed or upset.</li>
<li>Comfortable using computers.</li>
<li>Experience working with customer support.</li>
</ul>

WeSuite

Customer Service Representative / Remote

Director of Vendor &amp; Contract Management
The New York City Housing Authority (NYCHA) is the nation’s oldest and largest public housing authority with more than 176,000 apartments, and responsibility for administering a citywide Section 8 leased housing program that serves over 200,000 additional tenants. NYCHA’s mission is to provide quality housing for New Yorkers that is sustainable, inclusive, and safe, while fostering opportunities for economic mobility.
NYCHA’s recently created Asset &amp; Capital Management (A&amp;CM) Division integrates and aligns the Authority’s existing development, modernization, and asset management work being carried out by the Real Estate Development, Capital Projects, and Comprehensive Modernization departments. This includes a $4.5 billion capital program - one of the largest in NY State - as well as a historic real estate transaction portfolio. The A&amp;CM Division will bring comprehensive repairs to NYCHA buildings and apartments through innovative financing models, strong partnership with residents and other stakeholders, strategic, data-driven portfolio planning, and cost-effective project delivery and management. The Division will also position NYCHA’s housing portfolio for the future by incorporating innovative building materials, construction methods, and technology, improving residents’ quality of life while enhancing building performance and management systems.
Position Description
The A&amp;CM Division’s Strategic Services Department is seeking to hire a Director to lead its newly created Vendor &amp; Contract Management team which brings together a number of existing units as well as new functions. Under administrative direction and reporting to the Vice-President for Strategic Services, with broad scope for the use of independent initiative, judgment and decision, this individual will be tasked with standing up and integrating the new team focused on construction and professional services procurement for capital projects, vendor outreach, contract administration, contract compliance, technical scoping services, and other related activities in close coordination with NYCHA’s central Supply Management &amp; Procurement (SMP) Division. The Director will serve as the primary liaison between A&amp;CM and SMP, working to ensure effective communication, and strengthening and streamlining of processes across the two areas. The Director also will strengthen use of data-driven approaches across the Vendor &amp; Contract Management team as well as serve as a strategic advisor to other senior leaders in A&amp;CM on construction and professional services procurement and project delivery methods including M/WBE contracting and support programs.
The Vendor &amp; Contract Management Director should have an extensive background in construction procurement and capital projects management, ideally in the public and private sectors, allowing them to serve as a procurement subject matter expert within A&amp;CM and support effective, strategic solicitation of contracts to meet A&amp;CM needs. The Director should possess strong quantitative acumen, with an ability to utilize data to identify and solve for procurement and contract-related challenges across A&amp;CM. Managerial experience and a strong mind for process improvement is also critical to the role, allowing the Director to set and improve upon A&amp;CM procurement and contracting processes and policies.
 Some key day-to-day responsibilities include:
<ul><li>Liaise with A&amp;CM department heads and team leads to identify and action short- and long-term procurement, vendor and contract management needs.</li>
<li>Serve as primary liaison to the SMP Division.</li>
<li>Day-to-day staff management to ensure effective execution of Vendor &amp; Contract Management team activities, including vendor outreach, solicitations, Board submissions, vendor integrity check coordination, management of existing contracts, guidance on and approval of Task Orders, and provision technical scoping support services</li>
<li>Oversee the processes of all requests for payment.</li>
<li>Coordinate activities to ensure contractors’ compliance including quality of work, with regard to prevailing wage rates and fringe benefits.</li>
<li>Interface with various other departments throughout NCYHA to ensure coordination on contracted work, and coordinates meetings with regards to contract problems and resolutions.</li>
<li>Work with A&amp;CM e-Builder and Business Intelligence teams, and SMP Division, to identify and solution procurement data needs (e.g., tracking dashboards).</li>
<li>Manage vendor performance evaluation processes and systems, including engagement with internal and external stakeholders to assess contract performance.</li>
<li>Drive key change initiatives to increase use of pre-qualified lists, reduce failed bids, streamline sub-contractor approval processes, and improve vendor compliance and performance evaluation solutions.</li>
</ul> Key Competencies:
<ul><li>Strong Leader &amp; Capacity Builder: A proven leader with demonstrated capabilities in organizational strategy and transformation, program/project management and operational excellence. A strategic thinker and structured problem-solver, able to drive change and innovation while effectively juggling diverse responsibilities and multiple, competing priorities. Ability to build and manage high-performance teams through cultivating innovation, alignment with industry best practices, ownership, accountability and collaboration.</li>
<li>Subject Matter Expert: An expert in construction, procurement and contracting for capital projects within New York City and State, with a strong understanding of associated rules / regulations. Experience with alternative project delivery methods such as design-build and construction manager at risk, as well as M/WBE contracting and support programs.</li>
<li>Exemplary Communicator: Ability to communicate clearly, both verbally and in writing, and translate complex concepts and information for a variety of stakeholders and audiences. Strong political acumen and practiced in building relationships and facilitating multi-stakeholder meetings designed to achieve consensus on objectives.</li>
</ul>SPECIAL NOTE: Effective August 16, 2021, all persons newly hired for employment by the New York City Housing Authority (NYCHA) must provide proof of having received at least one dose of an approved COVID-19 vaccine prior to beginning their employment, except for those who obtain an exception due to medical or religious reasons through the reasonable accommodation process.
After receiving a conditional offer of employment from NYCHA, an applicant for employment must provide proof of having received at least one dose of an approved COVID-19 vaccine within a reasonable period of time. Failure by the applicant to provide NYCHA with proof of having received at least one dose of an approved COVID-19 vaccine will result in NYCHA revoking the conditional offer, unless the applicant obtains an exception through the reasonable accommodation process.
Any person who begins their employment with NYCHA after providing proof of having received only one dose in a 2-dose series of a COVID-19 vaccine, will also be required to provide NYCHA with proof of receipt of a second dose within 30 days of the first dose. Failure to do so will result in termination.
NOTE: IF THIS APPOINTMENT IS MADE ON A PROVISIONAL BASIS PURSUANT TO §65 OF THE NYS CIVIL SERVICE LAW, NO TENURE OR PERMANENCE ACCRUES TO AN INCUMBENT IN THIS POSITION BY VIRTUE OF SUCH APPOINTMENT
NOTE: This position is open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate in your cover letter that you would like to be considered for the position under the 55-a Program. For detailed information regarding the 55-a Program, please click on the link below:
 <a href="http://www.nyc.gov/html/dcas/downloads/pdf/psb/100_1.pdf" target="_blank">http://www.nyc.gov/html/dcas/downloads/pdf/psb/100_1.pdf</a>
Minimum Qualification Requirements 
<ol><li>A baccalaureate degree from an accredited college and four years of satisfactory, responsible, full-time experience in a government agency or business firm assisting an executive in directing the administration of a large organizational segment, or directing or coordinating the administration of several small organizational segments concerned with contract administration and inspection, building repair and maintenance, or closely related activities, or performing any appropriate combination of these duties, at least 18 months of which must have been in a responsible administrative, consultative, managerial or executive capacity; or</li>
<li>Education and/or experience equivalent to “1” above. However, all candidates must possess the 18 months of administrative, consultative, managerial or executive experience as described above.</li>
</ol>Preferred Skills 
<ol><li>A minimum of 5 years of relevant professional experience in procurement and contracting, construction / capital projects, housing finance and development, or a related field, of which at least 2 years much have been in a responsible consultative, managerial or executive capacity.</li>
<li>Strong technology skills, including with major procurement and construction management software and tools, Microsoft Office Suite, and data analytics tools, are required. Experience with agile management and solution development techniques preferred.</li>
<li>Prior Public or Affordable Housing, or other government agency and intergovernmental coordination experience is preferred. Knowledge of U.S. Department of Housing and Urban Development, New York State and City regulations is a strong plus.</li>
</ol>Additional Information

<ol><li>Candidates with permanent civil service status in the titles of Administrative Procurement Analyst M-3, Administrative Contract Specialist M-3 and Administrative Staff Analyst M-3 will also be considered.</li>
<li>Employees serving in the title of or who meet the qualification requirements for Deputy Director of Construction will also be considered.</li>
<li>INTERAGENCY TRANSFERS INTO NYCHA OF THOSE PERMANENT IN TITLE ARE NOT PERMITTED IN THE FACE OF AN ACTIVE AND VIABLE NYCHA PROMOTION LIST OR PREFERRED LIST FOR THE SAME TITLE.</li>
</ol>Interested candidates may submit cover letter and resume to <a href="http://www.nyc.gov/careers/search" target="_blank">www.nyc.gov/careers/search</a>. Search for JOB ID# 557782.
We thank all applicants for their interest in the New York City Housing Authority (NYCHA) but only those selected for an interview will be contacted.
The CityofNew York is aninclusive equalopportunity employercommitted to recruitingand retainingadiverse workforceandprovidingaworkenvironment that is freefromdiscriminationandharassmentbaseduponany legallyprotected statusorprotected characteristic, includingbutnot limited toan individual's sex, race, color, ethnicity, nationalorigin, age,religion, disability,sexualorientation, veteran status,gender identity,orpregnancy.

Director of Vendor & Contract Management

RESEARCH ANALYST req. with bachelor's degree in Industrial and Labor Relations + min of 6 months of experience in job offer or Research Assistant to conduct corporate research on hotel and gaming industries; Identify corporate owners, operators and connections between them and analyze their structure, operations, finance and governance; Craft strategies, tactics and campaigns for organizing drives and political objectives; Analyze and interpret collective bargaining agreement language; Track municipal and statewide governing bodies for land use items related to hotels and casinos; Analyze proposed legislation broadly related to hotel and gaming industries; Draft analyses and memos on potential policy proposals for the Director of Political and Strategic Affairs; present and explain findings, data, and policy proposals; Conduct research using Lexis Nexis. Wk. M-F 9a-5p. 40 Hours/Wk. Apply to Hotel and Gaming Trades Council, AFL-CIO at 707 8th Avenue, New York NY 10036 or email: <a href="mailto:idunford@nyhtc.org" target="_blank">idunford@nyhtc.org</a>

Research Analyst

Position Description
ABOUT US
CFSC, Community Financial Service Centers, is a third-generation, family-owned business. We pride ourselves on being a vital part of our communities, and with over <a href="https://www.cfsc.com/locations/" target="_blank">200 locations</a> nationwide, we have neighborhood families all over the United States. Our focus is providing <a href="https://www.cfsc.com/personal-services/" target="_blank">financial services</a> tailored to each unique location and their community’s needs so that our customers receive the services they need most. Our goal is to help our customers better manage their money, finances, and daily lives, and we’re able to do that by adapting our products to accommodate their financial needs.
We’re looking for an energetic and responsive team player to step into this vital role.  You will be part of team that works in a fast-paced environment, conducts sophisticated audits and improves the quality and effectiveness of the internal control processes.
BASIC FUNCTION:
Manage high quality, planning, execution, and reporting of internal audit engagements and projects within established timelines.  This role reports to the Company’s Manager and the Audit Committee.
ESSENTIAL RESPONSIBILITIES:
<ul><li>  Lead and conduct internal audits of various company components and operations.</li>
<li>  Analyze data for evidence of deficiencies in controls and/or lack of compliance with laws, government regulations, and company policies and procedures.</li>
<li>  Analyze data to verify the accuracy and integrity of the information.</li>
<li>  Report on audit status and outcomes.</li>
<li>  Evaluate internal controls audit templates and processes and collaborate with management to identify areas for enhancement. </li>
<li>  Communicate audit findings with responsible managers.</li>
<li>  Review audit responses and remediation plans.</li>
<li>  Monitor audit remediation activities.</li>
<li>  Perform follow-up audits to determine the status of prior audit findings and recommendations.</li>
<li>  Review and maintain adequate and accurate audit work papers, test results and reports.</li>
<li>  Establish and maintain audit schedule in accordance with company policy.</li>
<li>  Manage audit team, recruit, train and evaluate as necessary.</li>
<li>  Assist with store audit compliance, fraud training, regulatory and IRS examinations.</li>
<li>  Other special projects and assignments as necessary.</li>
</ul>REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
<ul><li>         4+ years internal audit experience; related operations experience may be considered.</li>
<li>         Proficiency in Excel</li>
<li>         Associate Degree required; BS/BA preferred.</li>
<li>         CICS or CICA preferred.</li>
<li>         Understanding of AML/BSA Compliance preferred.</li>
<li>         Microsoft Office, Excel and Word proficiency</li>
<li>         Flexible work schedule</li>
<li>         Strong organizational and communication skills, strong judgment and analytical ability, as well as the ability to direct and manage people</li>
<li>         Critical thinker, detail oriented, professional attitude, reliable</li>
<li>         Ability to multitask under pressure</li>
<li>         Reliable access to own vehicle (business expenses will be reimbursed)</li>
<li>         Ability to travel between NY &amp; NJ store locations and corporate office</li>
</ul>

Internal Audit - Operations & Compliance

Hiring now with no experience required. Great benefits and promotions within. Full and part time positions available immediately. Stocking, backroom, &amp; receiving associates work to ensure customers can find all of the items they have on their shopping list. Depending on the shift you work, your job could include moving inventory in the backroom, unloading trucks, or helping customers while stocking shelves. From hot trucks in the summer to filling ice cream in the freezer, this fast paced job can be physically demanding it's like being paid to go the gym

Inventory Clerk

Stocker

General merchandising and stocker jobs available immediately. Full or part time postions. Benefits include: medical insurance, dental and vision plans, 401k and stock otions, plus more. Experts of operations, process and efficiency who enable a consistent experience for our guests by ensuring product is set, in-stock, accurately priced and signed on the sales floor. The General Merchandise Sales team leads inbound, outbound, replenishment, inventory accuracy, presentation, pricing, and promotional signing processes for all GM areas of the store. Experts enable efficient delivery to our guests by owning pick, pack, and ship fulfillment work.

Full and part time postions available. Flexible Hours. Hiring now with no experience required. Great benefits and promotions within. Store Clerk major duties include maintaining cleanliness of sales floor, receiving incoming donations and issuing receipts, greet and assist donors/customers. Cashier duties include ringing up all sales transactions, operating cash register, greeting and assisting customers/donors.

12 Administrative Jobs in New York, NY, USA